Billing Terms & Conditions

Your order is sold and billed by Jumpy joys (company number 39-2704965), registered at 2033 county road 873a, alvin, texas, 77511, United States. Contact us at Contact@jumpyjoys.shop or +1 8324536859 for any billing question.

Your card statement will show a descriptor referencing Jumpy joys. If you do not recognise a charge, contact us before opening a dispute with your bank — we can usually identify and resolve it the same business day.

Submitting an order is an offer to buy. A contract is formed only when we confirm your order by email and payment is successfully captured. We may decline an order where an item is out of stock, a price or description was published in error, or the payment cannot be verified — in each case any amount taken is refunded in full.

We take care to publish accurate prices, availability and product information. If an error is discovered after you order, we will contact you with the correct details and you may confirm the order at the corrected price or cancel it for a full refund. We never charge more than the total you approved at checkout.

You are responsible for providing an accurate billing address that matches your card records and a complete delivery address. Mismatched details may cause your bank to decline the payment for fraud-prevention reasons.

Approved refunds are returned to the original payment method within 7 days of us receiving a returned item, as set out in our Return & Refund Policy. If you believe you have been billed incorrectly, contact us first: we will investigate and correct genuine errors promptly, which is faster than a bank chargeback.

We do not sell subscriptions and never store your card for future use. Every charge relates to a single order that you place and approve — there are no automatic or recurring payments.